Privacy Policy

Legal Disclaimer

Last updated: 17/10/2025

Company name: Lion and Willow

Introduction: At Lion and Willow, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store and protect your information when you visit or make a purchase from www.lionandwillow.co.uk

We comply with UK General Data Protection Regulation (UK GDPR) and the Data protection Act 2018

We collect and process the following types of personal data:

information you provide directly:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment provider; we do not store full card details)
Account login details (if you create an account)

Information we collect automatically:

IP address and browser type
Device information
Usage data (pages visited, time spent on site, referral sources)
Cookies and tracking technologies (see section regarding cookies)

Information from third parties:

We may receive information about you from:

Payment providers (eg Paypal)
Delivery partners (eg Royal Mail, DPD)
Marketing partners (if you have given consent)

How we use your information:

We use your information to:

Process and deliver your orders
Manage your account
Provide customer support
Send you order confirmations and updates
Improve our website and services
Send marketing communications (only with your consent)
Comply with legal and tax obligations

Legal Basis for Processing:

We process your data under one or more of the following lawful bases:

Contract: To fulfil your purchase or provide requested services
Consent: When you have opted in for marketing or cookies
Legal obligation: To meet tax or accounting requirements
Legitimate interests: To improve services and prevent fraud.

How we Share Your Information:

We may share your data with trusted third parties, including:

Payment processors (eg, Paypal)
Delivery and courier services
IT and hosting providers
Analytics and marketing partners

All third parties are required to keep your information secure and only process it according to our instructions.

Data Retention:

We keep your personal data only as long as necessary:

Order and payment records: 6 years ( for tax/legal reasons)
Marketing data: until you withdraw consent or unsubscribe
Account data: while your account remains active

Your Rights:

Under UK GDPR, you have the following rights:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of your rights, please contact us at lionandwillow@gmail.com

Cookies:

We use cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings or via our cookie banner.

Data security:

We use appropriate technical and organisational measures to protect your data, including:

Secure (SSL) encryption
Limited access to personal data
Regular security assessments

International Data transfers:

If we transfer data outside of the UK, we ensure it is protected using:

adequacy decisions by the UK government or
Standard contractual clauses approved by ICO

Changes to this policy:

We may update the Privacy Policy from time to time. The latest version will always be available on this page with a new "last updated" date.

Contact Us:

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

lionandwillow@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with Information commissioner's Office ( ICO) at www.ico.org.uk

Privacy Policy

Legal Disclaimer

Privacy Policy

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