Shipping Policy
A legal disclaimer
last updated: 17/10/2025
Thank you for shopping with Lion and willow. We're committed to delivering your order quickly and safely, no matter where you are in the world. This shipping policy outlines how we process, ship, and deliver our products.
Shipping Policy
Processing Time
All orders are processed within 1-3 business days (Monday- Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
If we experience a high volume of orders times may be slightly delayed. You will be notified by email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected delivery method.
Destination: United Kingdom
Estimated delivery time: 2-4 business days
Carriers: Royal Mail/Evri
Shipping cost: From £3.95
Destination: Europe
Estimated Delivery Time: 5-10 business days
Carriers: Royal Mail international/DPD
Shipping cost: From £7.95
Destination:North America
Estimated Delivery Time: 7-14 Business days
Carriers: Royal Mail international/DHL
Shipping cost: From £9.95
Destination: Rest of the World
Estimated Delivery Time: 10-20 Business days
carriers: Royal Mail international/DHL
Shipping cost: From £12.95
Delivery times are estimates and may vary depending on your location and customs processing.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking information will usually be active within 24 hours of dispatch.
Customs, Duties, and Taxes
Lion and Willow is not responsible for any custom fees, import taxes, or duties that may be applied by your local customs authority.
All such charges are the responsibility of the customer and are not included in our product or shipping prices.
Damaged or lost packages
We take great care when packing your items. If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your shipping confirmation at lionandwillow81@gmail.com.
Please include your order number, photos of any damage and your shipping details.
International Shipping
We proudly ship worldwide.
Please note that international deliveries may experience longer transit times due to customs inspections or delays outside of our control.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Lion and Willow
lionandwillow.co.uk
United Kingdom