Refund Policy

Lion and willow refund Policy

Last updated: October 2025

Website: www.lionandwillow.co.uk

Email: lionandwillow81@gmail.com

Location: United Kingdom

Overview

We want you to be completely satisfied with your purchase.

If you are not happy with your order, you may be eligible for a refund or exchange under the terms outlined below.

Your Right to Cancel (Change of mind)

under the UK consumer Contracts regulations 2013, you have the right to cancel your online order within 14 days of receiving it.

To cancel, please contact's at Lionandwillow81@gmail.com within 14 days of delivery.

You then have another 14 days to return the goods to us.

Items must be unused, in their original packaging, and in a resalable condition.

Refunds will be issued to your original payment method within 14 days of receiving returned goods.

Non- Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are faulty, including:

Personalised or custom-made products
Earrings or other intimate items
Sale or clearance items (where stated)

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us within 14 days of delivery.

Include your order number and photos showing the issue.

Once confirmed, we will offer a replacement, repair, or full refund, including return postage costs.

Refunds

Refunds will be processed to the original payment method only.

Depending on your payment provider, funds may take 3-10 business days to appear in your account.

Exchanges

If you wish to exchange item (eg, for a different size or colour), please contact us. Exchanges are subject to stock availability.

If you have any questions about our returns or refund process, please email us at:

lionandwillow81@gmail.com

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.